Human Resources Certification Level 2

If it is true that the people in an organisation are its most important asset, this course provides the skills required, in order to manage that asset.

The human resources department defines and communicates the policies and procedures that determine whether the company is regarded as a good place in which to work. They determine the appropriate structures needed, in order to accomplish the organisation’s goals, recruit the staff to fill these positions, set up procedures to monitor staff performance and determine appropriate pay scales for staff appropriately.

What could be more important for an organisation?

What’s Covered in the Course?

• The HR Certificate comprises twenty easy-to-manage modules, covering the mission of the HR Department, which is to recruit and retain a skilled and motivated workforce, committed to the company’s objectives and its future.

• The course content is designed for anyone interested in the field of HR, whether you are already working in an HR Department and looking to upgrade or refresh your qualifications and skills or you want a change of career direction.

• Covering all the functions of HR, from recruitment and selection to preparing an induction programme for new employees, the course covers what must be included in employee guidelines and policy and procedures manuals, employee contracts, disciplinary action and grievance procedures.

• Labour legislation is an important element of the course, together with corporate social responsibility, workplace health and safety, dealing with workplace violence, sexual harassment and bullying.

• Employee performance management, training and career development and the basics of compensation leave and employee benefits are also dealt with.

What are the Benefits of the Course?

• The course is studied at your own pace and in your own time. There are no deadlines or schedules, so one of the benefits is that you can continue working full-time, while securing the certification you need, in order to fast-track or change your career.

• You take the final examination, when you feel you are ready and have mastered the material. Your industry-recognised certificate can be downloaded – or posted for a small fee – when you pass the test.

• Online support is provided throughout the course.

• Start using what you learn within the workplace, without delay.

Modules

Module 1: Introduction to Human Resources

What is human resources?
What is the purpose of human resources?
HR outsourcing vs in-house management
Advantages and disadvantages of HR departments

Module 2: Practising Human Resources

Practising human resources
HR good practices
Good practice indicators
Human resource management

Module 3: The Interview

Legal responsibilities of an interviewer
Preparing for an interview
Setting up an interviewee database
Questioning techniques

Module 4: New Employees

Preparing for a new employee
New employee induction
Training
Documentation

Module 5: Contracts, Documents and Procedures

Contract of employment guidelines
Example contract
Personnel records
Disciplinary action and grievance procedures

Module 6: Human Capital Management

What is human capital management?
Understanding human capital management
Identifying what human capital management involves
Important duties

Module 7: HR Skills

Management skills.
Personal traits.
Areas to work on.
Key skill areas.

Module 8: HR Toolkit

HR toolkit purpose.
What the toolkit provides.
What to include in the toolkit.
Benefits of a HR toolkit.

Module 9: Corporate Social Responsibility

What corporate social responsibility means and how it impacts human resources.
Implementing green practices.
Key areas.
Strategy development.

Module 10: Organisational Behaviour

What is organisational behaviour?
Organisational behaviour and management
Approaches to organisational behaviour
Organisational behaviour model

Module 11: Managing Relationships

Relationship management
Expectations
Interaction styles
Team dynamics

Module 12: Motivation and Commitment

Understanding motivation and commitment in companies
Retention
Cost of employee turnover
Why employees become demotivated

Module 13: Performance Management, Evaluations and Feedback

History of performance management
Outcomes
Research
Guiding principles

Module 14: Training and Development

Topics for employee training
Benefits
Career and management development
Effective employee training programmes

Module 15: Legal Considerations

Definitions
Contract of employment
Types of contracts
Discrimination

Module 16: Career Development and Opportunities

Positions within the human resources industry
Career development opportunities
Understanding career development within a company
Career development plan

Module 17: Technology

Impact of technology on HR
Technology trends
Benefits of technology in HR
Technology and the evolution of HR

Module 18: Benefits, Compensation, Leave, Overtime and Insurance

Compensation
Benefits
Leave
Overtime

Module 19: Strategic Planning, Mission Statements and Optimal Staffing

Strategic planning
Mission statements
Mission statement examples
Optimal staffing

Module 20: Dealing with Workplace Violence, Bullying and Conflict Resolution

Understanding work place violence
Preventing and addressing bullying
Resolving conflict