OXFORD COLLEGE OF EDUCATION

Refund Policy and Terms & Conditions

Company No. 10650669  |  Bridge House, 56 Bridge Street, High Wycombe, HP11 2EL, United Kingdom

This document sets out the Refund Policy and the general Terms and Conditions of Oxford College of Education (“OCE”, “the College”, “we”, “us”, “our”) for students, parents, guardians and agents (“you”, “the Student”) enrolling on any course, programme or subscription service offered by OCE, including Primary School and Secondary School courses for Years 1–9 (Ages 5–14), CPD courses, GCSE/IGCSE and A-Level courses, diploma courses, and online BBA/MBA/DBA and Top-Up programmes delivered by OCE in partnership with its academic partners. Where a Student is under 18, these terms are entered into by, and are binding upon, the parent, guardian or organisation who pays for and authorises the enrolment on the Student’s behalf.

This policy operates within the framework of, and does not restrict, any rights you have under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015, and any other applicable UK consumer protection legislation. Where any part of this policy conflicts with your statutory rights, your statutory rights take precedence.

All refund requests should be sent in writing to admissions@oxfordce.co.uk, or by post to: Oxford College of Education, Bridge House, 56 Bridge Street, High Wycombe, HP11 2EL.

IMPORTANT — 14-DAY COOLING-OFF RULE: All OCE online courses are covered by a 14-day cooling-off period, starting from the date of payment (or, for diploma courses, the date login access is issued). If you cancel within this 14-day period and have not started the course, you are entitled to a full refund. Once 14 days have passed from the relevant start date, NO REFUND will be given, regardless of whether the course has been accessed, started or used, save where a refund is required by law. Please see Sections 1 to 4 for the specific rules that apply to your course type.

1. Online Course Refund Policy

A cancellation (“cooling-off”) window of 14 days applies from the date of payment. If you cancel within this 14-day window and have not yet started the course, you will receive a full refund. Once the course has been started, the refund provisions in this Section 1 apply instead of a full refund.

CPD Courses

  • Once a CPD course has been started, entitlement to a full refund ends, regardless of whether the request is made within the 14-day window.
  • Once a CPD course has been successfully completed, no refund may be requested.
  • Course fees include a maximum of three (3) attempts at any assessment. If all three attempts are unsuccessful, or access has been restricted after three attempts, the course must be repurchased at the then-current fee. Please contact us about available discounts on repurchase.

GCSE / IGCSE and A-Level Courses

  • Once a GCSE/IGCSE or A-Level course has been started, entitlement to a full refund ends, regardless of whether the request is made within the 14-day window.
  • Once a course has been successfully completed, no refund may be requested.
  • No refund will be issued once more than 4 days have passed since the date of purchase, save where required by law.

Approved refunds are processed within 30 days of approval.

2. Direct Debit — Monthly and Yearly Subscriptions

Monthly Subscription

  • All payments are made in advance.
  • If you cancel your monthly subscription, cancellation takes effect from the following month.
  • You will not be charged for any month after your cancellation has been processed.
  • Where a refund is applicable, it will be calculated from the following month onward. No refund is issued for the current, already-paid month.

Yearly Subscription

  • All payments are made in advance.
  • If you cancel a yearly subscription, cancellation takes effect from the following month, and you will not be charged for any month after cancellation has been processed.
  • If you purchase a yearly plan via Direct Debit, you remain liable for the full course fee for the year even if you subsequently cancel the Direct Debit mandate; cancelling the mandate does not cancel the underlying contractual obligation to pay the agreed annual fee.
  • No refund will be given after 14 days from the date of purchase, even where the course materials have not been accessed or used, save where required by law.

3. Diploma Course Refund Policy

  • Online diploma courses carry a 14-day enrolment cooling-off period, running from the date login access to the course is issued.
  • After this 14-day period has ended, no refund will be given.
  • Where a Student has paid an initial deposit to secure their place, that deposit is non-refundable.
  • Where a Student has entered an instalment payment plan, the Student remains liable for the remaining instalments even if they cancel the course, for any reason, after the cooling-off period has ended.

4. Online BBA / MBA / MBA Top-Up / DBA / DBA Top-Up Programmes

  • A Student may withdraw or cancel and request a refund at any time before the course starts or before the enrolment date, subject to a 14-day cooling-off period from the date of payment.
  • Once the course has started, the initial deposit is non-refundable.

These programmes are delivered by OCE in partnership with its academic delivery partners. Where a partner institution applies its own separate refund or cancellation terms as part of a dual-delivery arrangement, those additional terms will be provided to the Student at the point of enrolment and will apply alongside this policy.

5. General Terms and Conditions

These terms are binding on all students who enrol on courses offered by Oxford College of Education. Enrolment on any course constitutes full acceptance of these terms and conditions. Please read them carefully before enrolling. If you do not understand or do not agree with any part of these terms, please contact us for assistance before enrolling. You are advised to keep a copy of these terms for your records.

Upon enrolment, students may be required to pay a minimum deposit toward total course fees, as specified at the point of enrolment. Where a course begins within 14 days of a Student accepting these terms and the Student wishes to start on that date, the Student agrees to waive the standard 14-day cooling-off period for a full refund under the Consumer Contracts Regulations 2013 in order to begin the course without delay.

5.1 Changes to Courses

We will make all reasonable efforts to deliver courses as described. We may from time to time make minor changes, including to timetables, teaching methods, delivery format, reading lists, tutors, or support arrangements, where reasonably necessary.

Where a major change is required — for example, due to regulatory, legislative or accreditation body requirements, including ASIC, matrix Standard, or awarding body requirements — we will, where reasonably practicable, give at least 7 days’ notice before the course commences. In these circumstances you may cancel by written notice and will be entitled to a refund of any deposit or fees paid for that specific course.

Where a course has already commenced and a major change affects you materially, please contact us so we can seek a resolution together.

5.2 Payment of Fees

  • Course fees must be paid within the timeframe confirmed in your offer or enrolment communication.
  • A non-refundable deposit may be required to reserve a place on a programme.
  • Fees may be paid in instalments where agreed in writing under a separate instalment plan; the terms of that plan (including liability for remaining instalments on cancellation) apply in addition to this policy.
  • We may suspend or withdraw access to course materials, and may dismiss a Student, where fees owed are not paid by the due date.

5.3 Refund Processing

  • Refunds can only be requested by the individual, organisation, agent or sponsor who paid for the course.
  • A reasonable administration fee may apply to refunds, except where OCE cancels or defers the course, or where a refund is required by law.
  • Where a Student owes any outstanding balance to OCE, that balance will be deducted from any refund due before the net amount is paid. If the balance owed exceeds the refund due, no refund will be made.
  • Refunds are made using the original payment method and to the person who made the original payment, where reasonably possible. Processing may take up to 30 days.
  • Third-party fees paid by OCE on a Student’s behalf (for example, exam board or awarding body fees already incurred) are non-refundable.
  • OCE’s initial decision on a refund request is made by the Refunds Team based on this policy and is final in the first instance. If you disagree with a decision, you may escalate it through OCE’s complaints procedure (Section 5.6); this does not affect your right to pursue the matter further through statutory or alternative dispute resolution routes.

5.4 Transfers and Deferrals

Course transfers require OCE’s prior written consent and may be subject to an administration fee. Transfer requests are considered at OCE’s discretion, taking into account course availability and any fees outstanding.

Students may apply to defer their place on a course, subject to approval, normally requested at least 14 days before the course start date and subject to an administration fee. Where a Student defers and subsequently withdraws, refunds will only be considered in exceptional circumstances, without prejudice to any statutory rights.

5.5 Student Conduct

Students are expected to engage with courses honestly, to provide accurate information, and to treat OCE staff and fellow students with courtesy and respect. Serious or repeated breaches of OCE’s Student Code of Conduct may result in suspension or dismissal from a course. Where a Student is dismissed for supplying false, fraudulent or misleading information, or for serious misconduct, no refund will be made for fees already paid, without prejudice to any statutory rights that cannot lawfully be excluded.

5.6 Complaints

If you are unhappy with any aspect of your course or a refund decision, you may raise this through OCE’s formal complaints procedure, available on request from admissions@oxfordce.co.uk. We aim to resolve complaints fairly, promptly and in good faith.

5.7 Instalment Payment Plans

Where OCE agrees to allow a Student to pay course fees in instalments, this arrangement is subject to the following terms, in addition to Section 5.2:

  • Once an instalment plan is agreed, the Student must continue paying each instalment as it falls due until the full course fee has been paid, regardless of whether they continue to attend, use, or complete the course.
  • If three (3) consecutive instalments are missed, OCE reserves the right to terminate the Student’s place on the course. No refund will be made for instalments already paid.
  • Before terminating a plan for missed payments, OCE will normally attempt to contact the Student to discuss the situation and, where appropriate, offer a revised or extended instalment plan to help the Student get back on track.
  • If payments remain outstanding and no repayment arrangement can be agreed, OCE reserves the right to refer the outstanding balance to a debt recovery agency or other appropriate third party for collection, in accordance with applicable law. Formal debt recovery action, including any County Court Judgment obtained as a result of non-payment, may be recorded by credit reference agencies and could affect the Student’s credit rating.
  • This clause does not affect the Student’s statutory rights, including the right to dispute any amount that is not properly owed, or to seek advice from a free debt or consumer advice service (such as Citizens Advice or the Money Advice Service / MoneyHelper) before any formal recovery action is taken.

6. Liability

Nothing in this policy limits or excludes OCE’s liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under English law.

Subject to the above, and to the extent permitted by law, OCE’s liability for any indirect or consequential loss (including loss of profit, business or opportunity) is excluded. This clause does not affect your statutory rights as a consumer.

7. Governing Law and Jurisdiction

These terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales. The courts of England and Wales have jurisdiction to hear any dispute, save that a Student resident in Scotland or Northern Ireland may also bring proceedings in their own courts, in accordance with applicable consumer protection law.

Nothing in these terms restricts, or is intended to restrict, any Student’s, parent’s, guardian’s or agent’s statutory right to bring a claim against OCE, including through the courts, an ombudsman, or an alternative dispute resolution scheme. Any term that purported to do so would not be enforceable under UK consumer protection law and is not intended to form part of this policy.

8. Courses Covered by This Policy

This policy applies to all courses and programmes offered by Oxford College of Education, including but not limited to the following:

Higher Education & Top-Up Programmes

  • Bachelor of Business Administration (BBA)
  • Master of Business Administration (MBA)
  • Doctor of Business Administration (DBA)
  • Bachelor of Science in Computer Science
  • Master of Computer Science
  • (Top-Up) Bachelor of Business Administration
  • (Top-Up) Master of Business Administration (MBA)
  • (Top-Up) Doctor of Business Administration (DBA)

Diploma & CPD Courses

  • Professional Diploma in Applied AI & Digital Skills
  • Business and Management
  • Accounting and Finance
  • Health and Social Care
  • Hospitality and Tourism Management
  • Information Technology
  • Data Science
  • Artificial Intelligence
  • Cyber Security
  • Teaching English as a Foreign Language (TEFL)
  • Assessing, IQA and EQA Diploma
  • CPD Courses — Career Development

K-12 School Curriculum

  • Primary School & Secondary School, Years 1–9 (Ages 5–14)
  • The All-in-One Digital Hub for UK & International Schools — Reception to Year 13
  • English and Business Leadership
  • English, Computing, Cyber Security
  • 11 Plus Preparation
  • University Admissions
  • EU/UK Students
  • Free Courses — Buckinghamshire

GCSE, IGCSE and A-Level

  • GCSE Online Courses
  • IGCSE Online Courses
  • A-Level Online Courses
  • IGCSE/GCSE Past Papers

English Language Courses

  • IELTS Preparation
  • Integrated Skills in English

Functional Skills

  • Functional Skills Maths Level 2
  • Functional Skills English Level 2

Examinations

  • ACCA (CBE)
  • IELTS / UKVI IELTS Exam Booking
  • Aptis ESOL — British Council
  • Pearson VUE
  • GCSE / IGCSE, AS Level, A-Level Examinations

Where a specific course type has its own dedicated refund provisions (Sections 1 to 4 above), those provisions apply in addition to this general course list. For any course not expressly listed above, the general terms in Section 5 and the standard 14-day cooling-off principle apply unless separately notified to you at enrolment.

9. Data Protection

OCE processes personal data relating to Students, parents, guardians and agents in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data provided in connection with enrolment, payment, instalment plans, and refund requests will be used only for the purposes of administering your course, fees and this policy, and, where relevant, shared with payment processors, debt recovery agencies, or academic partners strictly as necessary for those purposes. Full details are set out in OCE’s Privacy Policy, available on request or at www.oxfordce.co.uk.

10. Entire Agreement

This policy, together with the specific terms confirmed to you at enrolment (including any instalment plan or partner-programme terms), constitutes the entire agreement between you and OCE in relation to refunds and cancellation, and supersedes any prior verbal or written representations, save where such representations have been confirmed in writing by an authorised signatory of OCE. No statement made by a member of staff, agent, or representative of OCE varies these terms unless confirmed in writing by OCE.

11. Severability

If any provision of this policy is found by a court or regulator to be invalid, unlawful or unenforceable, that provision will be treated as removed to the minimum extent necessary, and the remainder of this policy will continue in full force and effect.

12. No Waiver

If OCE does not immediately insist that you do anything you are required to do under this policy, or if OCE delays in taking steps against you in respect of your breaking this policy, that will not mean that you do not have to do those things, and it will not prevent OCE from taking steps against you at a later date.

13. Force Majeure

OCE will not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to industrial action, IT or telecommunications failure, government action, pandemic, or other events of force majeure. Where such an event materially prevents delivery of a course for a prolonged period, OCE will act reasonably in offering an alternative delivery method, a deferral, or a pro-rata refund for the affected period.

14. Assignment and Third-Party Rights

OCE may transfer its rights and obligations under this policy to another organisation, for example as part of a restructuring, sale, or transfer of its business, and will notify affected Students in writing if this happens; your rights under this policy will not be affected by such a transfer. You may not transfer your rights or obligations under this policy to another person without OCE’s prior written consent. Save as expressly stated, a person who is not a party to this policy has no right to enforce any of its terms.

15. Notices and Communication

Notices given under this policy must be in writing and sent to the addresses set out in Section 16 (Contact), or to the postal or email address you provided at enrolment. Notices are treated as received: on the day of delivery, if delivered by hand; on the date sent, if sent by email (provided no bounce-back or delivery failure is received); or within two working days, if sent by post.

16. Contact

Oxford College of Education

Bridge House, 56 Bridge Street, High Wycombe, HP11 2EL, United Kingdom

Email: admissions@oxfordce.co.uk

Website: www.oxfordce.co.uk

Student / Parent / Guardian / Agent Acknowledgement

By signing below, or by completing enrolment online, you confirm that you have read, understood, and agree to be bound by this Refund Policy and Terms & Conditions in full, including the 14-day cooling-off rule and the instalment payment terms in Section 5.7 where applicable.

Name: _______________________________________        Signature: _______________________________________

On behalf of (Student name, if signing as parent/guardian/agent): _______________________________________

Date: _______________________________________

This policy was last reviewed on 13 August 2026 and is subject to periodic update. The current version in force is the version published on OCE’s website at the time of your enrolment.